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Restaurant Service Quality

Author Name : Goldi Puri and Mahesh Kumar


  • Publisher : Studium Press (India) Pvt. Ltd
  • Edition : 1st
  • ISBN 13 : 9789385046315
  • Page no : 184
  • Publication Year : 2018

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  • Table Of Content
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"This book provides the outline on which how to build a restaurant service quality program for the restaurants service operations. This book commence with an identification of the restaurant sector in India and basic level of service required for the various styles of restaurant service operations, the book goes to define quick service food market in India. This book is a blueprint you can use to develop a quality service program at the level you feel is appropriate for your individual operations. The book is largely for restaurant professional who are interested in the field of restaurant service quality and customer satisfaction. Several goals promoted our approach to this book. The level of service that customer expect from a restaurant will depend upon the many factors like atmosphere, convenience, accessibility, concept, menu variety, items selection, level of food service quality, physical facilities, surrounding and price.The customer expect a certain level of service quality must be consistent every time a customer patronize the restaurant. Many chapters in this book discuss to identify customer needs and expectations along with ideas how to meet them, factors responsible for customer decision on return intention to the restaurant.Notwithstanding, how well-intentioned and determined you are to inform yourself about how to become truly successful in today’s marketplace, more often than not you will find yourself deterred by the simple day to day functions of trying to run your business.
Table of Content About the Author’s -Preface -List of Figure-List of Pictures -List of Table -List of Abbrevations-1. Introduction to Restaurant Sector in India –2. Quick Service Food Market in India –3. Service Quality and Customer Satisfaction in –The Restaurant Industry4. Factor Responsible for Customers Decision on Return Intention to the Restaurant-5. Guest Relationship Managementthat Drive –Higher Customer Satisfaction and RetentionGlossary –Subject Index –
Series No
Title Restaurant Service Quality
Author's Name Goldi Puri and Mahesh Kumar
Publisher Studium Press (India) Pvt. Ltd
Page No. 184
Year Of Publication 2018
ISBN 10 No
ISBN 13 9789385046315
Book size width 9.5
book size(hei) 6.5
Edition 1st
Book Size(len) No
Binding type Hard bound
About The Book No

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